Cancellation: All Garden care packages purchased will incur a $50.00 AUD cancellation fee if cancelled 7 days prior to APN attending the property for its ‘Initial’ visit. APN hold the rights to decide whether or not the package can be cancelled. All packages purchased that have had an APN member attend the property for the initial visit, will not be allowed to cancel. All vouchers purchased from APN are non-refundable and cannot be cancelled. APN hold the right to decide whether or not a store credit will be granted in this instance. All real-estate garden care packages require 30 business days' notice upon ending their subscription. A flat payment may be accepted at the discretion of APN. APN hold the right to cancel any package, service or voucher at any point in time. Upon this decision APN hold the right to decide if a refund will be warrantable.
Refund: APN hold the right to decide if a refund will be warrantable on all packages, vouchers or services that are sold. If a Refund is awarded, APN have up to 30 days to submit the refund to the nominated account. All vouchers purchased from APN are non-refundable and cannot be cancelled. APN hold the right to decide whether or not a store credit will be granted in this instance.
Restrictions / Area: APN area m2 are based on the entire land area owned. If any incorrect area (m2) or building height (stories) is entered upon purchase, a team member may be in contact to request further funds for the works to be permitted. If the request for further funds is denied then APN hold the right to decide if a refund will be awarded. Refer to “Refund” section for more information.
Some properties hold restrictions for the works to be permitted, these can vary. Some examples are poor access, steep land (unsafe to work), roofs that exceed certain heights. If APN deem your property restricted upon inspection, we hold the right to decide if the works will be accepted or a full refund will be awarded.
Termination: All terminations will be up to the discretion of ‘All property needs’.
If you have any queries, questions or concerns, please contact a team member today to obtain complete peace of mind.